Privacy Policy
Your trust matters to us. This page explains what information we collect, how we use it, and the choices you have when you use Jammu Logistics.
Last updated: August 2026
Jammu Logistics ("we", "us", "our") operates chauffeur, vehicle rental, packers & movers, courier, and commercial freight services across Jammu & Kashmir and India. This Privacy Policy applies to our website, WhatsApp booking channel, and phone support, and describes how we handle your personal information when you use them.
Information We Collect
When you book a service, contact us, or browse our website, we may collect your name, phone number, email address, pickup and drop locations, payment details, vehicle or shipment information, and messages you send us via WhatsApp, call, or our contact forms. We also collect basic technical data such as your IP address, browser type, and pages visited, to keep the site working properly.
How We Use Your Information
We use your information to confirm and fulfil bookings, dispatch drivers or crews, calculate fares and estimates, process payments and refunds, provide customer support, send booking updates, and improve our services. We do not use your personal information for any purpose beyond delivering and supporting the service you requested.
Sharing of Information
We share the minimum information necessary with drivers, moving crews, courier partners, or freight operators so they can complete your booking. We may also share information with payment processors to complete transactions, and with authorities where required by law. We do not sell your personal information to third parties.
WhatsApp & Communication Channels
When you message us on WhatsApp or call our support line, we use that information solely to respond to your enquiry or manage your booking. Standard data and messaging rates from your carrier may apply, and your use of WhatsApp is also subject to WhatsApp's own privacy policy.
Cookies & Tracking
Our website may use cookies and similar technologies to remember your preferences, understand how visitors use the site, and improve performance. You can control or disable cookies through your browser settings, though some site features may not work as intended if you do.
Data Security
We take reasonable technical and organisational measures to protect your information against unauthorised access, loss, or misuse. While we work to keep your data secure, no method of transmission or storage is completely infallible, and we encourage you to share sensitive details only through our official channels.
Data Retention
We retain booking and communication records for as long as needed to provide our services, meet legal and accounting obligations, and resolve disputes. You may request deletion of your personal information, subject to any legal requirements to retain certain records.
Your Rights
You can request access to, correction of, or deletion of your personal information at any time by contacting us using the details below. We will respond to reasonable requests within a reasonable timeframe.
Children's Privacy
Our services are intended for individuals who are at least 18 years old. We do not knowingly collect personal information from children, and any bookings must be made by an adult.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last updated" date at the top of this page will always reflect the most recent revision.
This policy is a general guide to our data practices and does not constitute legal advice. For specific concerns about your personal information, please reach out to us directly.
Questions about your data or this policy?