Cancellation & Refund Terms
Jammu Logistics is committed to transparent, fair, and flexible service booking and cancellation rules for all our mobility, vehicle care, and transport customers.
1 On-Demand Driver Services Cancellation
Customers can cancel on-demand driver bookings free of charge up to 1 hour before the scheduled reporting time. Cancellations made within 1 hour of driver dispatch may incur a nominal base cancellation charge of ₹100 to compensate driver travel time.
2 Chauffeur-Driven Car Rentals
For local and outstation chauffeur-driven car rentals, full refund is applicable if cancelled at least 6 hours prior to pickup. For outstation multi-day trips, advance security deposits will be adjusted or refunded based on vehicle allocation milestones.
3 Doorstep Car Wash Services
You may reschedule or cancel your doorstep car wash appointment at any time up to 2 hours prior to the booked detailing slot without any penalty.
4 Packers & Movers Relocation
Relocation bookings can be rescheduled at zero fee up to 24 hours before packing crew arrival. In the event of full cancellation after packing materials or container trucks have been mobilized, token material mobilization costs will be deducted.
5 Courier & Commercial Logistics Freight
Courier packages can be cancelled before physical rider pickup with 100% refund. Full Truckload (FTL) commercial freight cancellations are processed according to standard highway transport terms before truck placement at factory loading docks.
6 Refund Processing
Approved refunds are processed via UPI or original payment method within 24 to 48 business hours. For assistance, contact our 24/7 desk at +91 7006802326 or email info@jammulogistics.com.
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